Patient Guide
We’re glad you’re here! This page covers everything you need to know, including scheduling, insurance, and what to bring. If questions come up at any point, our team is here to help.
Which One Applies to You?
"I Would Like to Become a Patient, But I Don't Have Insurance"
Our Patient Resources team can walk you through your options and help you find coverage that fits your situation.
Call (213)637-1080 or text (213) 632-5521 to connect with our Patient Resources team.
"I Would Like to Become a Patient and I Have Insurance"
1. Confirm whether Kheir Clinic is listed as your Primary Care Provider (PCP).
- If Kheir Clinic is already listed: You’re all set, continue to the next step to schedule.
- If a different provider is listed: Contact our Patient Resources Department (PRD) first; they can help you update it. This matters, since your visit’s coverage depends on Kheir Clinic being listed as your PCP.
- If your insurance plan does not require a PCP (common with PPO plans or Original Medicare): You can skip this step and continue to scheduling.
2. Schedule your clinic appointment.
Call (213) 235-2500 or text (213)632-5521.
3. Complete your New Patient Intake Form ahead of time.
Forms must be printed and submitted physically to front desk staff; text submission is not available to new patients.
Choose your preferred language below:
English
Patient Intake Form
Spanish (Español)
Patient Intake Form
Korean (한국어)
Patient Intake Form
Thai (ภาษาไทย)
Patient Intake Form
"I'm Already a Kheir Patient and Want to Make an Appointment"
1. Confirm Kheir Clinic is still listed as your Primary Care Provider (PCP).
Your PCP can change if your insurance renews or updates, even if you didn’t request a change.
2. Schedule your appointment.
Call (213) 235-2500 or text (213) 296-0120.
3. Complete your Established Patient Intake Form ahead of time.
Forms can be printed and submitted physically to front desk staff; or sent to us via text (213) 296-0120.
Choose your preferred language below:
English
Patient Intake Form
Spanish (Español)
Patient Intake Form
Korean (한국어)
Patient Intake Form
Thai (ภาษาไทย)
Patient Intake Form
Billing and Insurance
Kheir Clinic accepts most major health insurance plans, including Medi-Cal, Medicare, Covered California, employer-sponsored plans, and commercial insurance.
FAQ
Why do I need to confirm my PCP is Kheir Clinic?
If you have Medi-Cal managed care or certain other insurance plans, your coverage is tied to your assigned Primary Care Provider. Confirming Kheir Clinic is listed as your PCP helps ensure your visit is covered without delay.
What if my PCP isn't listed as Kheir Clinic?
Your assigned PCP can change if your insurance plan changes or renews, even if you haven't switched providers yourself. Contact our Patient Resources Department (PRD), and they'll help you get it corrected before your visit.
Can I request an interpreter or a provider who speaks my language?
Yes. We can connect you with a provider who speaks your language directly, based on availability. If a provider isn't available, we offer interpretation services in multiple languages.
Kheir Clinic is committed to protecting patient privacy, accessibility, and equal access to care.
Review our Privacy Policy, Accessibility Statement, and Nondiscrimination and Language Access Notice.
